Customer Care

Shipping & Returns

Last Updated: October 2026

Store Owner Notice: This policy contains placeholder baselines standard for handcrafted sensory items. Sections flagged with [OWNER ATTENTION NEEDED] require your review and confirmation before official launch.

1. Order Processing Time

Every jar of Knead slime is freshly mixed, scented, and hand-packaged with its custom charm.

[OWNER ATTENTION NEEDED: PROCESSING TIME]
Baseline: Standard processing time is 2 to 4 business days (excluding weekends and postal holidays). During seasonal drop events, processing may extend up to 5 business days.

2. Shipping Carriers & Rates

We calculate shipping live at checkout via Payeny’s integrated carrier rates (including USPS Ground Advantage and Priority Mail). Tracking numbers are dispatched automatically once the postal carrier scans your parcel.

[OWNER ATTENTION NEEDED: INTERNATIONAL SHIPPING & FREE SHIPPING THRESHOLD]
Baseline: Currently shipping to all 50 US states and US territories. Owner to confirm whether international shipping (Canada/UK/EU) and free domestic shipping over a set dollar amount (e.g. $50) should be enabled.

3. Warm & Cold Weather Transit Care

Slime is sensitive to extreme weather during transit. Mail trucks can get hot in summer or freezing in winter.

  • Hot Weather / Summer: Slime may arrive temporarily sticky. We include a complimentary bag of activator powder with every order. Please refer to our Slime Care Guide to restore consistency.
  • Cold Weather / Winter: Slime may arrive stiff or hard. Let the jar sit unopened at room temperature for 12–24 hours to soften naturally before playing.

4. Returns & Exchanges

Due to the sanitary and handmade personal nature of sensory slime products, all sales are final. We cannot accept returns or exchanges for used or opened jars.

[OWNER ATTENTION NEEDED: RETURN POLICY CONFIRMATION]
Owner to confirm whether any exception window applies (e.g. unopened jars in original shrink-wrap within 14 days, subject to customer-paid return shipping).

5. Damaged, Leaking, or Missing Items

If your order arrives damaged or a jar was cracked in transit by the postal carrier, please email us within 5 business days of delivery at support@kneadslime.com with:

  • Your Order Reference number (e.g. KND-XXXXX)
  • Clear photos of the damaged jar, packaging, and shipping label

Our workshop will gladly send a replacement jar or issue a store credit.

6. Incorrect Addresses

Please double-check your shipping address at checkout! If you notice an error, contact us immediately. Once a parcel has been handed over to the carrier, we cannot redirect it or issue refunds for packages delivered to incorrect addresses provided by the buyer.